Shipping Policy


Welcome to Rokid! We are committed to delivering your orders promptly and efficiently. Please review our shipping policy below for information on processing times, shipping methods, costs, and other important details.

Order Processing

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. Please review your order details and contact us immediately if there are any discrepancies.
  • Processing Time: Orders are typically processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor the status and estimated delivery date of your shipment.

Customs and Duties

For international shipments, please be aware that customs duties and taxes may apply. These charges are the responsibility of the recipient and are not included in the shipping cost. Please check with your local customs office for more information on potential fees.

Shipping Delays

While we strive to ensure timely delivery, there may be occasional delays due to unforeseen circumstances such as weather conditions, customs processing, or carrier issues. We appreciate your patience and understanding in such cases.

Damaged or Lost Shipments

If your shipment arrives damaged or is lost in transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure that you receive your order as soon as possible.

Contact Us

If you have any questions or concerns about our shipping policy, please feel free to contact us at:

Thank you for choosing Rokid. We appreciate your business and look forward to serving you!