Effective Date: June 10th, 2019
2. INFORMATION WE COLLECT
Depending on how you use our Services, the information we collect includes, but is not limited to, the following categories of information about you and your company. When you use our Site to submit a Request for Pre-order, or to Request a Demo, you will provide information such as your first name, last name, business email, country, company name, industry, job role, company size, the use cases of interest, your phone number, and how we can help you. We collect such information in order to better understand your need concerning our product and to contact you for follow-up. When you use our Site to view, download or otherwise use our product SDK, you will provide information such as your first name, last name, business email, country, company name, developer team size, current development platform for product, and how soon you are planning to adopt AR technology to your product. We collect such information in order to better understand your need concerning SDK related development and to contact you for follow-up. When you use our Site to Subscribe to Updates, you will provide your email address so that we can email you the latest news about our partnerships, promotions, new product releases, and our company. When you Contact Us about our Site and Services, you may provide us with inputs and insights online or through emails. Information We Do Not Intend to Collect We do not intend to collect or retain records of personal data of European residents, any sensitive personal data such as data concerning health, finance, religion, sexual orientation, or otherwise deemed sensitive by applicable laws, data of individuals who may be deemed minors in relevant jurisdictions, or unauthorized third-party data. Specifically, we do not sell products for purchase or offer any Services to individuals under the age of 18.
3. AUTOMATICALLY COLLECTED INFORMATION
Each time you visit our Site, Rokid, its partners, and/or vendors automatically collect the following anonymous information to improve the overall quality of your online experience.
(a) Aggregated Data
Rokid collects data for internal reporting and counts, tracks, and aggregates the visitor’s activity for the purpose of analysis of general traffic flow and feature usage related to the Site. Information we collect to observe site traffic includes, but is not limited to, your browser-based information and general location. We compile traffic-based statistics that show the numbers and frequency of visitors to our Site and its individual pages. These are an aggregated statistical report that we use internally to better understand our Site traffic, manage our Site, and help diagnose any problems. The statistics contain no personally identifiable information and cannot be used to gather such information. To these ends, Rokid may include information about you in aggregated group data. Such anonymous data may be shared with our affiliates, business partners, service providers and/or vendors; if it does so, Rokid will not disclose your individual identity.
(b) IP Addresses
An IP address is a number that automatically identifies the computer or device you use to access the Internet. The IP address enables our server to send you the web pages that you want to visit, and it may disclose the web server owned by your Internet Service Provider. Rokid may use IP addresses to conduct analyses and performance reviews and to administer the Site, and also may use other information provided by you or your browser for purposes such as enabling support for applications and services being used.
(d) Third-Party Analytics
We use Google Analytics and Baidu Analytics to better understand and personalize your use of the Services. Both Analytics collect analytics information such as: browser, operating system, device category, mobile device information, country, user type, service provider, the website(s) the user browsed prior to coming to our Site, number of users, new users, sessions, average session duration, average pages accessed per session and user bounce rate. To process analytics data when you visit our Site, both Google and Baidu Analytics may use various technologies including cookies to identify your browser and computer device. Neither Google nor Baidu receives your user account information, email address, or other personally identifiable information from us through the use of Google or Baidu Analytics.
4. HOW WE USE YOUR DATA
5. SHARING YOUR DATA WITH THIRD PARTIES
We share some of your data with, or obtain data from, the following categories of third parties:
(a) In General
Rokid may share your data with (i) any U.S. or international governmental department or agency, including regulatory authorities with a legitimate interest in the data; (ii) our subsidiaries and members of the Rokid Partner Network for the promotion of our products and services; (iii) any third party with your consent; (iv) any other third party where Rokid has a legitimate interest in doing so; and (v) any other entity or individual if Rokid is satisfied that the third party has a legitimate interest in such information, including, but not limited to, when there is a need for those third parties to update and maintain their databases, to provide services to or for Rokid’s Customers; and for other purposes in support of Rokid’s products or services.
(b) Disclosures to Third-Party Vendors
We may share your data, when required by law, under confidentiality agreements or data processing agreements with other third parties that work with or on behalf of Rokid to provide products and services to you such as, but not limited to, those who provide (i) email or mail services; (ii) cloud hosting services; (iii) analysis of usage of the Site; (iv) support and maintenance of the Services; and (v) surveys. We also may share your data with our legal, regulatory, audit, and other professional advisors. Those companies may use your data to assist us in our operations consistent with our legitimate business interests.
(c) Disclosures to Other Third Parties
Some of your data will be shared with any other organizations with your approval or where Rokid has a legitimate interest in doing so, including, but not limited to: (i) when Rokid must verify information you have summited; (ii) where Rokid is satisfied that the third party has a legitimate interest in such information, including, but not limited to, where there is a need for those third parties to update and maintain their databases, to provide services to or for Rokid’s Customers; and (iii) for other purposes in support of Rokid’s products or services.
(d) Disclosures under Special Circumstances
We may disclose your data to respond to subpoenas, court orders, legal processes, regulatory authority investigations, governmental regulations or inquires, to establish or exercise our legal rights or defend against legal claims, when we believe it is necessary to share such information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or as otherwise required by law or to protect the public. Where applicable and mandated by privacy laws, Rokid may share your data with those parties under restrictions such as the requirement to keep your data confidential, destroy data once it is no longer needed for the intended purpose, and/or to prevent unauthorized release of such data. Rokid conducts such exchanges in a secure manner designed to protect against unauthorized access.
6. HOW LONG WE KEEP YOUR DATA
We keep your data only for as long as is reasonably necessary to achieve the purposes for which it was collected, whether that is to provide services to you, for our own legitimate interests (described above), or so that we can comply with applicable law. We reserve the right to retain it to the full extent not prohibited by law. We may delete data in our discretion, so you should retain your own records, and not rely upon our storage of any data or content. We will actively review the information we hold and when there no longer is a legal or business need for us to hold it, we will either delete it securely or in some cases irreversibly anonymize it. When we delete any information, it will be deleted from our active databases but may remain in our archives.
7. HOW WE PROTECT YOUR DATA
To prevent unauthorized access, maintain data accuracy, and facilitate the legitimate use of your data obtained through our Site, we have put in place appropriate physical, technical, and operational measures to safeguard and secure your data we collect online against unauthorized access, unlawful use, accidental loss, corruption, or destruction. However, messages you send to us through the Internet or otherwise electronically may not be secure. We recommend that you do not send any confidential information to us by email. If you choose to send confidential information to us, you accept the risk that a third party may intercept this information.
8. LOCATION OF YOUR PERSONAL DATA /DATA TRANSFER
9. Consent to Electronic Notice upon Security Breach
We will safeguard your personal data and prevent such information from unauthorized access, disclosure, or use. If we or a Recipient is required by law to provide notice of unauthorized access to or other compromise to your personal data, you agree that we (or they) may do so when required (or voluntarily) by posting notice on our Site or sending notice to any email address we have for you, in our (or their) good faith discretion. You agree that notice to you will count as notice to others for whom you are acting, and agree to pass the notice on to them.
10. YOUR RIGHTS OVER YOUR PERSONAL DATA
Where provided by applicable data privacy laws, you may have the right to review, verify, correct, and request erasure of the personal data that we hold about you under certain circumstances. You may also have the right to limit, restrict, or object to the processing of your personal data, and to request that we transfer your personal data to another party under certain circumstances. Where applicable data privacy laws provide you with the rights such as: (a) to review, verify, correct, or request erasure of your personal data; (b) to limit, restrict, or object to the processing of your personal data; (c) to request a transfer of your personal data to another party; or (d) to file a complaint concerning Rokid’s processing of your personal data, you may contact us at firstname.lastname@example.org or write to us at Rokid Inc., ATTN: Privacy Inquiries, 1010 Commercial Street, Suite A, San Carlos, CA 94070. To protect your privacy and security, we may take reasonable steps to verify your identity before fulfilling your request.
13. CONTACT US